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GJ Collective - Where Beauty Rewards Terms and Conditions
GJ Collective Loyalty Program – Terms and Conditions
Effective Date: April 27, 2026
These Terms and Conditions (“Terms”) govern participation in the GJ Collective Loyalty Program (“Program”) offered by Gene Juarez Salons & Spas (“Gene Juarez,” “Company,” “we,” “us,” or “our”). By participating in the Program, you (“Guest,” “Member,” or “you”) agree to be bound by these Terms.
1. Program Description
The Program is a promotional loyalty program that allows eligible guests to earn points on qualifying transactions and activities and, where applicable, redeem such points for rewards, subject to the terms set forth herein.
The Program is offered at the sole discretion of Gene Juarez and may be modified, suspended, or terminated at any time.
2. Eligibility and Enrollment
2.1. The Program is open to individuals who make qualifying purchases or bookings with Gene Juarez.
2.2. Enrollment is automatic upon engagement in a qualifying transaction or activity.
2.3. The Program is void where prohibited by law.
2.4. The Program is intended for personal, non-commercial use only.
3. Earning Points
3.1. Points may be earned on qualifying activities, which may include but are not limited to:
Pre-booking appointments
Online bookings
Service enhancements
Retail purchases
Package or membership purchases
Referrals
Submission of reviews or feedback
3.2. The number of points awarded for each activity is determined solely by Gene Juarez and may be modified at any time without notice.
Refer a friend 100 points
Writing a review 25 points
Prebooking 25 points same business day
Online booking 25 points
Adding a qualifying enhancement 1 point per $1 spent
Package or membership purchases 1 point for $1 spent
Retail purchases 1 point for $1 spent
*Elite members earn double points on booking, reviews and referrals.
3.3. Points will be credited to the Member’s account after completion of the qualifying transaction or activity, subject to verification, and will be issue in the next business day following the close of a transaction.
3.4. Gene Juarez reserves the right to delay, withhold, or cancel the issuance of points in cases of suspected fraud, returns, cancellations, or system errors.
3.5. Points have no cash value, are non-transferable, and may not be sold, exchanged, or assigned.
4. Tier Status
4.1. The Program may include tiered membership levels based on qualifying spend within a rolling 12-month period.
Insider tier – any spend
Premier Tier - $750.00 - $1499.99 in annual spend
Elite Tier - $1500 or more in annual spend
4.2. Tier thresholds, benefits, and eligibility criteria are determined by Gene Juarez and may be modified at any time.
4.3. Tier status is evaluated on a rolling basis and may be upgraded or downgraded based on Member activity.
4.4. Tier benefits are subject to availability and may be changed, substituted, or discontinued without notice.
5. Redeeming Points
5.1. Points may be redeemed only by Members who meet applicable eligibility requirements (e.g., Premier or Elite tiers).
5.2. Points may be redeemed for discounts on qualifying services and retail purchases, subject to the following:
Redemption must occur in designated increments of 100 points
A maximum percentage discount of 30% per transaction will apply
One reward point is valued at $0.03
Additional exclusions or restrictions may apply
5.3. Points may not be redeemed for:
Cash or cash equivalents
Gift cards or prepaid cards
Gratuities, taxes, or fees
Prior purchases or transactions
5.4. All redemptions are final. Points will not be reinstated once redeemed.
6. Expiration and Forfeiture
6.1. Points and tier status are based on Member activity within a rolling 12-month period. Points expire 365 days from date of issue
6.2. Gene Juarez reserves the right to expire unused points after a period of inactivity, as determined at its sole discretion.
6.3. Points may be forfeited if:
The Member account becomes inactive
The Program is terminated
The Member violates these Terms
7. Referrals
7.1. Referral points may be awarded when a new guest completes a qualifying transaction and the referral is properly attributed.
7.2. Self-referrals, duplicate accounts, or fraudulent referrals are strictly prohibited.
7.3. Gene Juarez reserves the right to withhold or revoke referral points in cases of suspected abuse.
8. Promotions and Bonus Offers
8.1. From time to time, Gene Juarez may offer promotional campaigns, including bonus points or enhanced earning opportunities.
8.2. Such promotions are subject to separate terms and may be modified or terminated at any time without notice.
9. Exclusions
9.1. Certain transactions may be excluded from earning or redeeming points, including but not limited to:
Gift card purchases (points may be earned upon redemption)
Taxes, fees, and gratuities
Discounted or promotional services
Non-qualifying products or services
9.2. Additional exclusions may apply at the sole discretion of Gene Juarez.
10. Account Management
10.1. Members are responsible for maintaining accurate account information.
10.2. Points will not be awarded retroactively for transactions where the Member was not properly identified at the time of purchase.
10.3. Gene Juarez is not responsible for errors resulting from incorrect or incomplete account information.
11. Program Modification and Termination
11.1. Gene Juarez reserves the right, at any time without notice, at its sole discretion, to:
Modify these Terms
Change point values, earning methods, or redemption rules
Adjust tier thresholds or benefits
Suspend or terminate the Program
11.2. Changes will be effective upon posting to the Gene Juarez website unless otherwise required by law.
12. Termination or Suspension of Membership
12.1. Gene Juarez may suspend or terminate a member’s participation in the Program at any time for:
Violation of these Terms
Fraudulent or abusive behavior
Misrepresentation or misconduct
12.2. Upon termination, all accumulated points may be forfeited without compensation.
13. Limitation of Liability
To the fullest extent permitted by law, Gene Juarez shall not be liable for:
Any indirect, incidental, or consequential damages
Loss of points, rewards, or benefits
System failures, delays, or technical malfunctions
Unauthorized account access
Participation in the Program is at the Member’s own risk.
14. Disclaimer of Warranties
The Program and all associated benefits are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.
15. Privacy
Participation in the Program is subject to the Gene Juarez Privacy Policy. By participating, you consent to the collection and use of your information for Program administration and marketing purposes in accordance with applicable laws.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.
17. Contact Information
For questions regarding the Program, please contact Gene Juarez through loyalty@genejuarez.com or inquire at any participating location.
