The following information is gathered from our visitors to our website: IP address, user account information when applicable, site visitation information, page views, browsers used and browser capabilities and site search queries. We also collect and retain any information submitted to our organization via the contact and other forms located in the site or in related landing pages or promotional pages.

Last Updated: September 10, 2026

This Cookie Policy explains how our online store uses cookies and similar tracking technologies to recognize you when you visit our website. It explains what these technologies are, why we use them, and your rights to control our use of them.

1. What Are Cookies?Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

2. Why Do We Use Cookies?We use first-party and third-party cookies for several reasons:

• Essential Cookies: These are strictly necessary to provide you with services available through our website, such as managing your shopping cart, processing payments, and keeping your session secure.
• Performance and Analytics: These cookies help us understand how visitors use our store, which pages are most popular, and where we might be experiencing technical issues.
• Marketing and Advertising: These cookies are used to make advertising messages more relevant to you. They prevent the same ad from continuously reappearing, ensure that ads are properly displayed, and, in some cases, select advertisements that are based on your interests.

3. Types of Cookies Used on Our StoreOur website is built on the Shopify platform. Shopify uses cookies to run the storefront, power the checkout process, and track basic user analytics. Additionally, we may use third-party tools (such as Google Analytics or marketing pixels).The tracking tools we use generally fall into these categories:

• Strictly Necessary: Required for core site functionality (e.g., Shopify's _secure_session_id, cart).
• Analytics: Helps us improve site performance (e.g., Shopify's internal tracking, Google Analytics).
• Targeting/Advertising: Tracks browsing habits to deliver targeted ads (e.g., Meta Pixel, Google Ads).

4. How Can You Control Cookies?You have the right to decide whether to accept or reject non-essential cookies.

• Our Cookie Consent Banner: You can customize your preferences at any time by interacting with the privacy widget/cookie banner provided by our consent management app (Pandectes) on our storefront.
• Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject essential cookies, you may still use our website, though your access to some functionality and areas of our website may be severely restricted (such as the inability to complete a checkout).

5. Updates to This PolicyWe may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

6. Contact Us If you have any questions about our use of cookies or other technologies, please email us at community@genejuarez.com

We use the information we collect on the site to enhance your visitor experience. Our information is not shared with any parties outside of Gene Juarez and it’s designated agents. We make use of Google Analytics for site traffic reporting.

Your personal information is accessible only by designated Gene Juarez employees including administrative staff. In limited cases, personal information may be visible to our designated web service provider but that information is only related to site functionality. No individual personal information such as appointment bookings, gift card purchases, or other sensitive information is stored on this site or accessible by any third party.

We make every attempt to keep our site, marketing materials and content up to date. However there may be times whn some of the information is incomplete or erroneous. These errors are wholly unintentional and we apologize for any incovenience produced by an error in price or details. We reserve the right to amend errors at anytime and update information without prior notice. We do not guarantee price matching or services offered based on out-of-date information.

Machine Readable File (MRF) link

Cigna creates and publishes the Machine-Readable Files on behalf of Gene Juarez Salons & Spas in compliance with the July 1, 2022 Transparency in Coverage Rule.

To link to the Machine-Readable Files, please click on the URL provided: Machine
Readable Files | Cigna Healthcare.

SMS Appointment Communications
By providing your mobile number and opting into SMS through our scheduling system (Zenoti), you agree to receive text messages related solely to your salon or spa appointments, including confirmations, reminders, and appointment changes. SMS messages are transactional only and are not used for marketing or promotional purposes. Message frequency varies based on appointment activity. Standard message and data rates may apply. You may opt out at any time by replying STOP. Your information is used only for appointment-related communication and is managed securely in accordance with our Privacy Policy.

SMS Appointment Communications Policy & Terms
Purpose of SMS Communications
We use SMS (text messaging) solely to support your salon and spa appointments. These messages are transactional, not promotional, and are sent to ensure timely and accurate communication between our team and you.
What Messages You Will Receive
By opting into SMS transactional messaging through our scheduling software (Zenoti), you may receive text messages related to:
• Appointment confirmations
• Appointment reminders
• Changes or updates to scheduled appointments
• Arrival instructions or service-related logistics
• Follow-up messages related to a recent appointment
We do not use transactional SMS for marketing, promotions, or advertising.
Opt-In Consent
All guests receiving SMS messages have explicitly opted in through our booking and scheduling system (Zenoti). Consent is provided when a guest supplies a mobile phone number and agrees to receive appointment-related messages.
Message Frequency
Message frequency varies based on your appointment activity (e.g., confirmations, reminders, or changes).
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message. Once opted out, you will no longer receive appointment-related texts. You may still receive communication via other methods (such as email or phone).
Privacy & Data Use
Your mobile number is used exclusively for appointment-related communication and is managed securely through Zenoti. We do not sell, rent, or share your phone number for marketing purposes. For more details, please review our Privacy Policy.

Service Availability
SMS messaging is not guaranteed and may be subject to delays or failures due to carrier limitations, technical issues, or network availability.

Gene Juarez Mobile Terms of Service

Sep 24, 2026 

This page outlines the message types and frequency, carrier fees, and opt-in/opt-out guidelines for the Gene Juarez SMS text messaging program.

Program Description

Gene Juarez offers a text messaging program ("Program") that lets clients receive marketing and promotional messages by SMS at the mobile number they provide. By opting in, you agree to receive automated text messages from Gene Juarez and to these Mobile Terms of Service. This Program is offered in addition to, and does not replace, our standard Privacy Policy and Terms of Service.

Message Types & Frequency

As part of the Program, you may receive the following types of text messages:

• Promotional offers, discounts, and special deals
• Announcements about new services, products, or events
• Occasional customer satisfaction surveys

Message frequency varies based on your activity and interactions with Gene Juarez (for example, how often you engage with our promotions and offers). You can expect to receive up to 4 messages per month, though frequency may be higher or lower depending on your engagement with us.

Message & Data Rates

Message and data rates may apply to every text message sent or received under the Program, based on the terms of your mobile phone plan. Gene Juarez does not charge for participation in the Program, but you are solely responsible for any fees your wireless carrier charges. Message delivery is subject to effective transmission from your wireless carrier's network and is not guaranteed.

How to Opt In

You may opt in to the Program in any of the following ways:

• Providing your mobile number and checking the SMS consent box during online booking or checkout
• Enrolling in person at a Gene Juarez location and providing your mobile number

By opting in, you consent to receive automated marketing and transactional text messages from Gene Juarez at the mobile number provided, and you confirm that you are the account holder or have the account holder's permission to enroll that number. Consent to receive text messages is not a condition of purchasing any goods or services.

How to Opt Out

You can cancel the Program at any time. Text "STOP" to 1 (833) 859-3293
. After you send "STOP," we will send you a one-time confirmation text message, and you will no longer receive messages from Gene Juarez unless you re-enroll. If you wish to rejoin, sign up as you did initially, or text "START" to1 (833) 859-3293, and Gene Juarez will resume sending you messages.

Help

By opting in you agree to receive recurring automated promotional and personalized marketing text messages from Gene Juarez at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent is not a condition of purchase.

For help at any time, contact our support team directly at community@genejuarez.com 4253733700

Additional Terms

Supported Carriers. This Program is supported on most major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, and others. Carriers are not liable for delayed or undelivered messages.

Privacy. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Please see our Privacy Policy on this page for details on how we collect, use, and protect your information.

Changes to These Terms. Gene Juarez reserves the right to modify or discontinue the Program, or update these Terms, at any time. Continued participation in the Program after changes are posted constitutes your acceptance of the updated Terms.

Contact Us. Questions about the Program can be directed to community@genejuarez.com 

Gene Juarez Mobile Terms of Service

Sep 24, 2026

These Terms are the complete, standalone agreement governing your participation in the Gene Juarez SMS text messaging program. They are separate from, and not a substitute for, Gene Juarez's general website Terms of Service or Privacy Policy.

Program Description

Gene Juarez offers a text messaging program ("Program") that lets clients receive marketing and promotional text messages at the mobile number they provide. By opting in, you agree to be bound by these Terms, which apply specifically to the Program.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and either the account holder for the mobile number you provide or have the account holder's permission to enroll that number in the Program. By opting in, you represent and warrant that you meet these requirements.

Message Types & Frequency

As part of the Program, you may receive the following types of text messages:

• Promotional offers, discounts, and special deals
• Announcements about new services, products, or events
• Occasional customer satisfaction surveys

Message frequency varies based on your activity and interactions with Gene Juarez (for example, how often you engage with our promotions and offers). You can expect to receive up to 4 messages per month, though frequency may be higher or lower depending on your engagement with us.

Message & Data Rates; Supported Carriers

Message and data rates may apply to every text message sent or received under the Program, based on the terms of your mobile phone plan. Gene Juarez does not charge for participation in the Program, but you are solely responsible for any fees your wireless carrier charges. Message delivery is subject to effective transmission from your wireless carrier's network and is not guaranteed.

This Program is supported on most major U.S. wireless carriers, including AT&T, T-Mobile, and Verizon Wireless, among others. Carriers are not responsible for delayed or undelivered messages, and coverage or availability may vary by carrier and location.

How to Opt In

You may opt in to the Program in any of the following ways:

• Providing your mobile number and checking the SMS consent box during online booking or checkout
• Enrolling in person at a Gene Juarez location and providing your mobile number

By opting in, you consent to receive automated marketing and transactional text messages from Gene Juarez at the mobile number provided, and you confirm that you are the account holder or have the account holder's permission to enroll that number. Consent to receive text messages is not a condition of purchasing any goods or services.

How to Opt Out

You can cancel the Program at any time. Text "STOP" to 1 (833) 859-3293. After you send "STOP," we will send you a one-time confirmation text message, and you will no longer receive messages from Gene Juarez unless you re-enroll. If you wish to rejoin, sign up as you did initially, or text "START" to 1 (833) 859-3293, and Gene Juarez will resume sending you messages.

Help

For help at any time, contact our support team directly at community@genejuarez.com or 4253733700

General Terms

Disclaimer of Warranties; Limitation of Liability. The Program is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Gene Juarez is not liable for any delays, failures, or errors in message transmission, or for any damages arising from your participation in the Program.

Privacy Policy. Our collection and use of your information in connection with the Program is described in our Privacy Policy, on this page— a separate document from these Terms.

Changes to These Terms. Gene Juarez reserves the right to modify or discontinue the Program, or update these Terms, at any time. Continued participation in the Program after changes are posted constitutes your acceptance of the updated Terms.

Governing Law; Entire Agreement. These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. These Terms constitute the entire agreement between you and Gene Juarez regarding the Program and supersede any prior agreements relating to the Program.

Contact Us. Questions about the Program can be directed to community@genejuarez.com 

GJ Collective Loyalty Program – Terms and Conditions

Effective Date: April 27, 2026

self-care season is calling. Get a FREE
enhancement with your September Gene Juarez visit. Just for You
A complimentary enhancement during the month of September, exclusively for select guests. Featured Enhancements
With a Haircut or Color: Kérastase Treatment
With a 60-Minute Facial: Gua Sha Massage, Ice Globe Massage or Jelly Mask
With a Classic Manicure or Pedicure: Collagen Treatment for hands or feet

with Massage: Aromatherapy add on
Online booking required; use code FALL at checkout. Valid for qualifying guests who receive this offer. Restrictions may apply. Offer Terms & Conditions:

Valid Sept 22 - 30, 2026. Complimentary enhancement available only to select guests who receive this offer via email or text. The offer is non transferrable One complimentary add-on per qualifying service. Valid with Haircut, Color, 60-minute Facial, Massage, or Classic Manicure or Pedicure only. Add-on options are service-specific and must be selected at time of booking. Online booking required; use code FALL at checkout. No cash value. Cannot be combined with other offers, promotions, packages, or discounts. Not valid on prior bookings or gift cards. Substitutions not permitted. Subject to appointment availability. Online booking required; use code FALL at checkout