Promo dates April 5, 2026 - May 10, 20265.

Earn a Bonus on qualifying Gift card Purchases. Gift cards are non-refundable and cannot be replaced if
lost or stolen. Maximum gift card value is $2,000. Bonus cards are issued digitally
to the purchaser within 24 hours and are non-transferable. Bonus cards
expire 6/10/2026.  For security and processing purposes, gift cards are
not eligible for redemption on the same day as purchase. Gift cards may not be
used toward promotional or campaign-based ticketed services or products.

The following information is gathered from our visitors to our website: IP address, user account information when applicable, site visitation information, page views, browsers used and browser capabilities and site search queries. We also collect and retain any information submitted to our organization via the contact and other forms located in the site or in related landing pages or promotional pages.

We use the information we collect on the site to enhance your visitor experience. Our information is not shared with any parties outside of Gene Juarez and it’s designated agents. We make use of Google Analytics for site traffic reporting.

Your personal information is accessible only by designated Gene Juarez employees including administrative staff. In limited cases, personal information may be visible to our designated web service provider but that information is only related to site functionality. No individual personal information such as appointment bookings, gift card purchases, or other sensitive information is stored on this site or accessible by any third party.

To safeguard your personal information, we have implemented secure page logins and locked user accounts to email addresses so that any attempt to access login information cannot be sent to non-authorized parties.

Our website makes use of cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website. Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalize your experience on our website. Additionally, 3rd party advertisers on our site may use cookies for tracking purposes.

We make every attempt to keep our site, marketing materials and content up to date. However there may be times whn some of the information is incomplete or erroneous. These errors are wholly unintentional and we apologize for any incovenience produced by an error in price or details. We reserve the right to amend errors at anytime and update information without prior notice. We do not guarantee price matching or services offered based on out-of-date information.

Machine Readable File (MRF) link

Cigna creates and publishes the Machine-Readable Files on behalf of Gene Juarez Salons & Spas in compliance with the July 1, 2022 Transparency in Coverage Rule.

To link to the Machine-Readable Files, please click on the URL provided: Machine
Readable Files | Cigna Healthcare.

SMS Appointment Communications
By providing your mobile number and opting into SMS through our scheduling system (Zenoti), you agree to receive text messages related solely to your salon or spa appointments, including confirmations, reminders, and appointment changes. SMS messages are transactional only and are not used for marketing or promotional purposes. Message frequency varies based on appointment activity. Standard message and data rates may apply. You may opt out at any time by replying STOP. Your information is used only for appointment-related communication and is managed securely in accordance with our Privacy Policy.

SMS Appointment Communications Policy & Terms
Purpose of SMS Communications
We use SMS (text messaging) solely to support your salon and spa appointments. These messages are transactional, not promotional, and are sent to ensure timely and accurate communication between our team and you.
What Messages You Will Receive
By opting into SMS transactional messaging through our scheduling software (Zenoti), you may receive text messages related to:
• Appointment confirmations
• Appointment reminders
• Changes or updates to scheduled appointments
• Arrival instructions or service-related logistics
• Follow-up messages related to a recent appointment
We do not use transactional SMS for marketing, promotions, or advertising.
Opt-In Consent
All guests receiving SMS messages have explicitly opted in through our booking and scheduling system (Zenoti). Consent is provided when a guest supplies a mobile phone number and agrees to receive appointment-related messages.
Message Frequency
Message frequency varies based on your appointment activity (e.g., confirmations, reminders, or changes).
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message. Once opted out, you will no longer receive appointment-related texts. You may still receive communication via other methods (such as email or phone).
Privacy & Data Use
Your mobile number is used exclusively for appointment-related communication and is managed securely through Zenoti. We do not sell, rent, or share your phone number for marketing purposes. For more details, please review our Privacy Policy.

Service Availability
SMS messaging is not guaranteed and may be subject to delays or failures due to carrier limitations, technical issues, or network availability.

GJ Collective Loyalty Program – Terms and Conditions

Effective Date: April 20, 2026

These Terms and Conditions (“Terms”) govern participation in the GJ Collective Loyalty Program (“Program”) offered by Gene Juarez Salons & Spas (“Gene Juarez,” “Company,” “we,” “us,” or “our”). By participating in the Program, you (“Guest,” “Member,” or “you”) agree to be bound by these Terms.

1. Program Description

The Program is a promotional loyalty program that allows eligible guests to earn points on qualifying transactions and activities and, where applicable, redeem such points for rewards, subject to the terms set forth herein.

The Program is offered at the sole discretion of Gene Juarez and may be modified, suspended, or terminated at any time.

2. Eligibility and Enrollment

2.1. The Program is open to individuals who make qualifying purchases or bookings with Gene Juarez.
2.2. Enrollment is automatic upon engagement in a qualifying transaction or activity.
2.3. The Program is void where prohibited by law.
2.4. The Program is intended for personal, non-commercial use only.

3. Earning Points

3.1. Points may be earned on qualifying activities, which may include but are not limited to:

Pre-booking appointments
Online bookings
Service enhancements
Retail purchases
Package or membership purchases
Referrals
Submission of reviews or feedback

3.2. The number of points awarded for each activity is determined solely by Gene Juarez and may be modified at any time without notice.

Refer a friend 100 points
Writing a review 25 points
Prebooking 25 points same business day
Online booking 25 points
Adding a qualifying enhancement 1 point per $1 spent
Package or membership purchases 1 point for $1 spent
Retail purchases 1 point for $1 spent

3.3. Points will be credited to the Member’s account after completion of the qualifying transaction or activity, subject to verification.

3.4. Gene Juarez reserves the right to delay, withhold, or cancel the issuance of points in cases of suspected fraud, returns, cancellations, or system errors.

3.5. Points have no cash value, are non-transferable, and may not be sold, exchanged, or assigned.

4. Tier Status

4.1. The Program may include tiered membership levels based on qualifying spend within a rolling 12-month period.
4.2. Tier thresholds, benefits, and eligibility criteria are determined by Gene Juarez and may be modified at any time.
4.3. Tier status is evaluated on a rolling basis and may be upgraded or downgraded based on Member activity.
4.4. Tier benefits are subject to availability and may be changed, substituted, or discontinued without notice.

5. Redeeming Points

5.1. Points may be redeemed only by Members who meet applicable eligibility requirements (e.g., Premier or Elite tiers).
5.2. Points may be redeemed for discounts on qualifying services and retail purchases, subject to the following:

Redemption must occur in designated increments of 100 points
A maximum percentage discount of 30% per transaction will apply
One reward point is valued at $0.03
Additional exclusions or restrictions may apply

5.3. Points may not be redeemed for:

Cash or cash equivalents
Gift cards or prepaid cards
Gratuities, taxes, or fees
Prior purchases or transactions

5.4. All redemptions are final. Points will not be reinstated once redeemed.

6. Expiration and Forfeiture

6.1. Points and tier status are based on Member activity within a rolling 12-month period. Points expire 365 days from date of issue
6.2. Gene Juarez reserves the right to expire unused points after a period of inactivity, as determined at its sole discretion.
6.3. Points may be forfeited if:

The Member account becomes inactive
The Program is terminated
The Member violates these Terms

7. Referrals

7.1. Referral points may be awarded when a new guest completes a qualifying transaction and the referral is properly attributed.
7.2. Self-referrals, duplicate accounts, or fraudulent referrals are strictly prohibited.
7.3. Gene Juarez reserves the right to withhold or revoke referral points in cases of suspected abuse.

8. Promotions and Bonus Offers

8.1. From time to time, Gene Juarez may offer promotional campaigns, including bonus points or enhanced earning opportunities.
8.2. Such promotions are subject to separate terms and may be modified or terminated at any time without notice.

9. Exclusions

9.1. Certain transactions may be excluded from earning or redeeming points, including but not limited to:

Gift card purchases (points may be earned upon redemption)
Taxes, fees, and gratuities
Discounted or promotional services
Non-qualifying products or services

9.2. Additional exclusions may apply at the sole discretion of Gene Juarez.

10. Account Management

10.1. Members are responsible for maintaining accurate account information.
10.2. Points will not be awarded retroactively for transactions where the Member was not properly identified at the time of purchase.
10.3. Gene Juarez is not responsible for errors resulting from incorrect or incomplete account information.

11. Program Modification and Termination

11.1. Gene Juarez reserves the right, at any time without notice, at its sole discretion, to:

Modify these Terms
Change point values, earning methods, or redemption rules
Adjust tier thresholds or benefits
Suspend or terminate the Program

11.2. Changes will be effective upon posting to the Gene Juarez website unless otherwise required by law.

12. Termination or Suspension of Membership

12.1. Gene Juarez may suspend or terminate a member’s participation in the Program at any time for:

Violation of these Terms
Fraudulent or abusive behavior
Misrepresentation or misconduct

12.2. Upon termination, all accumulated points may be forfeited without compensation.

13. Limitation of Liability

To the fullest extent permitted by law, Gene Juarez shall not be liable for:

Any indirect, incidental, or consequential damages
Loss of points, rewards, or benefits
System failures, delays, or technical malfunctions
Unauthorized account access

Participation in the Program is at the Member’s own risk.

14. Disclaimer of Warranties

The Program and all associated benefits are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

15. Privacy

Participation in the Program is subject to the Gene Juarez Privacy Policy. By participating, you consent to the collection and use of your information for Program administration and marketing purposes in accordance with applicable laws.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.

17. Contact Information

For questions regarding the Program, please contact Gene Juarez through loyalty@genejuarez.com or inquire at any participating location.