Return and Gift Card Policies

Contact us at community@genejuarez.com for salon and spa inquiries or products@genejuarez.com for online purchases.

Salon and Spa Product Return Policy

Returns of unopened products will be considered within 30 days of original purchase. Due to the consumable and sometimes perishable nature of some of our products, we are not able to accept opened products, or to return items after 30 days.

Proof of purchase is required for all returns and exchanges. ID is required for all returns or exchanges. We want you to love it, and we will do our best to make it right, however from time to time, we may not be able to accommodate a return.

Refund and Exchange

A full refund will be issued for items returned within 30 days of purchase that are unopened and unused.
All refunds will be issued to your original form of payment. ID is required for all returns.
We are not able to refund gifts.

For items that are unopened or gently used (1 or 2 uses) we may be able to exchange for a similar item. In some instances, store credit may be applied.

Promotional and Discontinued items

DISCONTINUED
We cannot accept discontinued items for return or exchange.

PROMOTIONS
Products purchased with a promotion will be refunded with their promotional prices.

Items purchased as a buy TWO get ONE free event can be exchanged, or the amount of the refund will be reduced in a prorated fashion by the value of the original value of the free item.

Online Orders and Returns

Returns of unopened products will be considered within 30 days of original purchase. Due to the consumable and sometimes perishable nature of some of our products, we are not able to accept opened products, or to return items after 30 days.

Proof of purchase is required for all returns. We want you to love it, and we will do our best to make it right, however from time to time, we may not be able to accommodate a return.

Help with my order

If you need assistance with an order you have placed or need help placing an order, please contact us at products@genejuarez.com.

Online Returns

Unused, unopened products purchased online within the last 30 days are eligible for return. All refunds will be issued to your original form of payment. We are not able to refund gifts. we do not offer exchanges for online purchases.

Please contact products@genejuarez.com to initiate a return* or return for free in any Gene Juarez Salon and Spa location.

(*Gene Juarez is not responsible for return shipping charges. Please take care in packaging your return as we are unable to issue refunds for opened, damaged or used items. Returns will be issued upon receipt of items.)

Promotional and Discontinued Items

DISCONTINUED
We cannot accept discontinued items for return or exchange.

PROMOTIONS
Products purchased with a promotion will be refunded with their promotional prices.

For items purchased as a buy TWO get ONE free event the amount of the refund will be reduced in a prorated fashion by the amount of the original value of the free item.

Gift cards

We are not responsible for duplication of printable gift cards and will only honor the first redemption. The document has value and should be kept in a safe place. If you card is lost, stolen or used without authorization, we cannot guarantee replacement. Gene Juarez Salon & Spas Gift Cards are non-refundable and non-redeemable for cash.

Balance Inquiry

For balance inquiries on all GJ gift cards, call us 206-861-0909.

(Some of our legacy cards may have an old 1-800 number on the back which is no longer active)

About Gift Cards

Your gift card can be applied towards products or services of your choice. Cards do not expire and can be used at any Gene Juarez Salon & Spa location. They cannot be used at Gene Juarez Academies.

Note: Bonus gift cards may be used towards services and retail. In most cases, bonus gift cards expire within 60 days of purchase and are linked directly to the purchasers account for use. You may check your bonus gift card balance in your customer profile through the online booking tool or the GJ app. Bonus cards cannot be transferred or redeemed for cash/gratuity. Cards are for one time use.

Other Gift card programs

We are no longer accepting Spa Finder gift cards as a form of payment.