Return and Gift Card Policies
Contact us at community@genejuarez.com for salon and spa inquiries or products@genejuarez.com for online purchases.
Salon and Spa Product Return Policy
Returns of unopened products will be considered within 30 days of original purchase. Due to the consumable and sometimes perishable nature of some of our products, we are not able to accept opened products, or to return items after 30 days.
Proof of purchase is required for all returns and exchanges. ID is required for all returns or exchanges. We want you to love it, and we will do our best to make it right, however from time to time, we may not be able to accommodate a return.
Refund and Exchange
A full refund will be issued for items returned within 30 days of purchase that are unopened and unused.
All refunds will be issued to your original form of payment. ID is required for all returns.
We are not able to refund gifts.
For items that are unopened or gently used (1 or 2 uses) we may be able to exchange for a similar item. In some instances, store credit may be applied.
Promotional and Discontinued items
DISCONTINUED
We cannot accept discontinued items for return or exchange.
PROMOTIONS
Products purchased with a promotion will be refunded with their promotional prices.
Items purchased as a buy TWO get ONE free event can be exchanged, or the amount of the refund will be reduced in a prorated fashion by the value of the original value of the free item.
Online Orders and Returns
Returns of unopened products will be considered within 30 days of original purchase. Due to the consumable and sometimes perishable nature of some of our products, we are not able to accept opened products, or to return items after 30 days.
Proof of purchase is required for all returns. We want you to love it, and we will do our best to make it right, however from time to time, we may not be able to accommodate a return.
Help with my order
If you need assistance with an order you have placed or need help placing an order, please contact us at products@genejuarez.com.
* We are unable to ship products to the state of California.
Online Returns
Unused, unopened products purchased online within the last 30 days are eligible for return. All refunds will be issued to your original form of payment. We are not able to refund gifts. We do not offer exchanges for online purchases.
Please contact products@genejuarez.com to initiate a return* or return for free in any Gene Juarez Salon and Spa location.
(*Gene Juarez is not responsible for return shipping charges. Please take care in packaging your return as we are unable to issue refunds for opened, damaged or used items. Returns will be issued upon receipt of items.)
Promotional and Discontinued Items
DISCONTINUED
We cannot accept discontinued items for return or exchange.
PROMOTIONS
Products purchased with a promotion will be refunded with their promotional prices.
For items purchased as a buy TWO get ONE free event any eligible returned items will be refunded in a prorated fashion.
Purchasing online with a giftcard
Please email products@genejuarez.com to place an online order using a GJ Gift card as payment.
Gift cards
We are not responsible for duplication of printable gift cards and will only honor the first redemption. The document has value and should be kept in a safe place. If you card is lost, stolen or used without authorization, we cannot guarantee replacement. Gene Juarez Salon & Spas Gift Cards are non-refundable and non-redeemable for cash.
Balance Inquiry
For balance inquiries on all GJ gift cards, call us 425-373-3700.
(Some of our legacy cards may have an old 1-800 number on the back which is no longer active)
About Gift Cards
Your gift card can be applied towards products or services of your choice. Cards do not expire and can be used at any Gene Juarez Salon & Spa location. They cannot be used at Gene Juarez Academies.
Note: Bonus gift cards may be used towards services and retail. In most cases, bonus gift cards expire within 60 days of purchase and are linked directly to the purchasers account for use. You may check your bonus gift card balance in your customer profile through the online booking tool or the GJ app. Bonus cards cannot be transferred or redeemed for cash/gratuity. Cards are for one time use.
Other Gift card programs
We are no longer accepting Spa Finder gift cards as a form of payment.
Purchasing online with a gift card
Please email products@genejuarez.com to place an online order using a GJ Gift card as payment.
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