Free shipping on all orders $150+
Orders & shipping
Once we have received the order return, the refund will be processed within 14 business days.
For orders under $150 a shipping cost of $10 is charged.
All orders over $150 will be delivered for free.
If you want to change your order, please send us an email to orders@genejuarez.com We will see what is still possible.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to orders@genejuarez.com and we will contact the shipping company.
Account Info
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
Our Satisfaction Commitment
At Gene Juarez Salons & Spas, we want every guest to feel confident in their service and experience. If you are dissatisfied with the technical result of a service, such as a hair color, haircut, or treatment, you may submit a Guest Service Correction Request for review.
A Service Correction is intended to correct a technical concern related to the service originally discussed and performed. Submission of this request does not automatically guarantee a complimentary correction. Each request will be reviewed based on the original consultation, the service performed, the condition of the hair or skin, and the requested outcome. DETAILS
Please reach out to our team at community@genejuarez.com for support. To request an adjustment form.
