Visit Resources

Contact us at community@genejuarez.com or check out some common topics below.

Health and Safety

Mask Policy

March 7, 2022

With the updated state and local mandates, indoor masking will be optional at Gene Juarez effective Saturday, March 12.

We encourage guests and employees to mask to their level of comfort. We are respectful of individual choices and the private details underlying them.

Safety protocols: what to expect during your visit

updated March 2022

Please come by yourself, as we cannot accommodate guests without scheduled services at this time.
Please check in on the customer app. Your service provider will greet you in the lobby. If you do not have the app, please enter the salon at the start time of your appointment to check in.
If you need special accommodation for any of the appointment safety requirements, please contact us in advance of booking.
Please ensure you are well and not experiencing any symptoms of illness before entering the salon.
Our dressing rooms are closed until further notice. Please take care to arrive in comfortable clothing that will not interfere with your services, i.e. no hoods or high/tight collars for hair services.
Finally, we have gone cashless. Guests may pay through the mobile app or with a credit or debit card in the salon. If you wish to leave a cash gratuity, please plan ahead as our salons and spas do not carry cash.
Download the GJ App: App Store or Google Play Store

Cancellations and Late Arrival

What if I am late for my appointmnet?

It’s possible we may have to shorten or reschedule your appointment. If your treatment is shortened, it will end on time so that the next guest will not be delayed.

What if I need to cancel an appointment?

If you find yourself unable to keep an appointment, we kindly request 12 hours' notice.

All reservations will require a card on file.

Please cancel your visit if you are experiencing any symptoms of illness, or have been in close contact with someone who has a confirmed case of Covid-19.

To protect the livelihood of our service professionals, we will charge a No Show and Cancellation fee of 50% of the service price If you are unable to cancel at least 12 hours before your visit or do not arrive for a scheduled appointment.


Guests may cancel through the mobile app, online or by calling 425.373.3700

Preparing for your visit

How do I pay?

We are a cashless salon. We accept debit and major credit cards; Visa, MasterCard, Discover and American Express as well as Gene Juarez gift cards. We do not accept cash, checks, spa finder or third party gift cards.

A card on file is required to reserve your appointment. Guests can pay with the Gene Juarez App or at the front desk.

What do I wear?

Please note that during COVID 19, our dressing rooms are closed.  Please come in comfortable clothing that can withstand possible exposure to salon and spa products.

Guests will change in the treatment room prior to their visit

When should I arrive?

Please check in 15-20 minutes prior to the start of your appointment. This will allow plenty of time to change, complete your intake forms and consult with your therapist so you can enjoy your full service treatment.

For facials and massage please complete the digital guest forms linked in your confirmation prior to your visit.

Are children permitted in the spa?

For the comfort of all our clients and the enjoyment of your experience, children are not permitted in our spa and may not be unattended in waiting areas.

Should I shave prior to my spa service?

We recommend that you do not shave before any of our exfoliating services, which may irritate freshly shaven skin. All other spa services will not be affected whether you shave or not. We do recommend men shave prior to their facial.

Service Redo Policy

Service Redos

Please notify us within 72 hours of your service if you would like to request a redo. A redo request will be considered if received within that time frame. The redo service must be booked within 14 days of the original service, for the same service.

Salon and Spa Product Return Policy

Returns of unopened products will be considered within 30 days of original purchase. Due to the consumable and sometimes perishable nature of some of our products, we are not able to accept opened products, or to return items after 30 days.

Proof of purchase is required for all returns and exchanges. ID is required for all returns or exchanges. We want you to love it, and we will do our best to make it right, however from time to time, we may not be able to accommodate a return.

Refund and Exchange

A full refund will be issued for items returned within 30 days of purchase that are unopened and unused.
All refunds will be issued to your original form of payment. ID is required for all returns.
We are not able to refund gifts.

For items that are unopened or gently used (1 or 2 uses) we may be able to exchange for a similar item. In some instances, store credit may be applied.

Promotional and Discontinued items

DISCONTINUED
We cannot accept discontinued items for return or exchange.

PROMOTIONS
Products purchased with a promotion will be refunded with their promotional prices.

Items purchased as a buy TWO get ONE free event can be exchanged, or the amount of the refund will be reduced in a prorated fashion by the value of the original value of the free item.

Gift cards

We are not responsible for duplication of printable gift cards and will only honor the first redemption. The document has value and should be kept in a safe place. If you card is lost, stolen or used without authorization, we cannot guarantee replacement. Gene Juarez Salon & Spas Gift Cards are non-refundable and non-redeemable for cash.

About Gift Cards

Your gift card can be applied towards products or services of your choice. Cards do not expire and can be used at any Gene Juarez Salon & Spa location. They cannot be used at Gene Juarez Academies.

Note: Bonus gift cards may be used towards services and retail. In most cases, bonus gift cards expire within 60 days of purchase and are linked directly to the purchasers account for use. You may check your bonus gift card balance in your customer profile through the online booking tool or the GJ app. Bonus cards cannot be transferred or redeemed for cash/gratuity. Cards are for one time use.

Other Gift Card programs

We are no longer accepting Spa Finder gift cards as a form of payment.

Balance Inquiry

For balance inquiries on all GJ gift cards call us 206-861-0909.

(Some of our legacy cards may have an old 1-800 number on the back which is no longer active)

Online Orders

for items purchased online on our Shop pages

Help with my order

If you need assistance with an order you have placed or need help placing an order, please contact us at products@genejuarez.com.

Shipping

Online products can be shipped to contiguous U.S. states excluding California, and U.S. Territories.

Hair Donations

Gene Juarez Salons & Spas has partnered with Wigs for Kids, a hair donation charity supplying wigs to children suffering from hair loss due to cancer at zero cost to the family.

Our designers are trained in how to properly cut hair for a donation, leaving you no need to worry about managing the process yourself. Your artist has it covered!

Interested in making a hair donation? Be sure you meet these requirements before making an appointment:

Hair must be 12 inches minimum
Hair cannot be permed, treated or highlighted. Temporary coloring or highlights that wash out are acceptable but must be completely washed out before cutting. Gray hair is acceptable.
To schedule a hair donation service, call 425.373.3700. Let us know you’ll be making a donation and we’ll be ready!

If a client would like to donate their hair to another organization, we are happy to cut and handle the donation properly so that they can donate on their own.

Refer a Friend Program

Get a $20 credit for every friend you send our way, and they'll get $20 off their first service too. (Valid for new guests only, one time use.)

Share your unique referral code with friends and family new to Gene Juarez. As soon as they finish their first appointment using your code, you'll get an email letting you know you have a $20 credit on your account.